Shipping Policy
Thank you for visiting and shopping at Oser Outdoor. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We ship to the following countries
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Sweden, and the United Kingdom.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Country of destination | Estimated delivery time | Shipment cost (with track & trace) | Carrier |
|---|---|---|---|
| Netherlands | 1 business day | €4,99* | PostNL |
| Austria | 2-3 business days | €7,99* | DPD |
| Belgium | 1-2 business days | €7,99* | DPD |
| Denmark | 2-3 business days | €7,99* | DPD |
| Finland | 3-6 business days | €12,99* | DHL |
| France | 2-3 business days | €7,99* | DPD |
| Germany | 1-2 business days | €7,99* | DPD |
| Ireland | 2-4 business days | €12,99* | DHL |
| Italy | 2-5 business days | €9,99 (€12,99) | PostNL |
| Luxembourg | 1-2 business days | €7,99* | DPD |
| Spain | 3-5 business days | €9,99 (€12,99) | PostNL |
| Sweden | 3-4 business days | 109 SEK* | DHL |
| United Kingdom | 2-3 business days | £7,99* | DPD |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Oser Outdoor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Oser Outdoor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Even though we do not offer shipping options outside the EU, it is possible to do so. Please contact us for the options by clicking here.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.